As of right now, we only offer free standard delivery worldwide. Our free shipping takes 10-15 business days for the United States and approximately 20-60 days for all other countries. Shipping times may vary based on your location, for more information please contact

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us. Tracking is available on all U.S. orders and is limited in other countries.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Shortly after processing an order you will receive a tracking number to check the status on your package. Throughout the shipping process you will receive emails updating you on the location of your order. If you did not receive a tracking number click on the order status tab in the support page, then enter your order number as well as email address and you will then receive your tracking number as well as an update via email. Tracking is available on all U.S. orders and is limited in other worldwide locations. Please send us an email to in order to see if tracking is available in your country.

If you have made a mistake or have a change of heart and would like to cancel your order, please send us an email at with all your order information within 24 hours of purchasing for a full refund.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

In order to reset your password while signed out, first you need to click on the “Sign In” button, then look for the link on the pop up that says “Forgot password?”. You will then enter your Username or E-mail address and a link to reset your password will be sent to you.

If you are signed in and would like to change your password, navigate to your account dashboard by clicking on “My Account” and then while in your dashboard select the “Account Details” tab and update your password from there.

By creating an account, you will be able to access a variety of different features while simplifying your purchasing process. In addition, Viral Vendors members will be the first to know about new product releases, giveaways and opportunities to save.

To set up an account, click the “Sign In” button in the upper right hand corner of the screen, located on the navigation bar. Then at the bottom, click the link that says “Join Now” and follow the directions from there.

Viral Shops is a feature on our platform that provides influencers with the opportunity to work closely with us by opening their own online store within our website. We allow you to explore your creativity and personalize your store in any manner that you like. Each Viral Shop is unique, with its own custom design and functionalities personalized to the influencer. We then assist you in determining which products to sell and brand them so they resonate well with who you are and your targeted demographic.

Typically, we do not accept returns for most of the products that you purchase on our site. Since we sell products that are ordered directly from the designer after a sale, we do not carry inventory and we can’t resell most individual items that have been returned. As such, manufacturers do not allow us to return unsold or returned products. But if the item you have ordered is delivered damaged then please send us an email at with images of the damaged product and we will be happy to either refund you in full or provide you with store credit to select something else from our inventory.
We make it easy for you to pay, by offering a number of different options to pay with. We accept all major debit and credit cards, PayPal and gift cards.

Customer service hours:
9:00 am - 8:00 pm (PST) Monday - Saturday

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Write to us:
15332 Antioch Street #182
Pacific Palisades, CA